The 2022 Subaru Love Promise Customer and Community Commitment Award

The 2022 Subaru Love Promise Customer and Community Commitment Award

We've been nationally recognized for our dedication to our customers, our community, and the Subaru Love Promise.

We're honored to receive the 2022 Subaru Love Promise Customer and Community Commitment Award. This award nationally recognizes elite Subaru retailers who provide an exceptional customer experience at every interaction with Subaru. These retailers have also demonstrated an outstanding commitment to supporting passions and causes in their local communities in important areas such as the environment, community, health, education, and pets.

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What is the Subaru Love Promise?

Subaru and our retailers believe in making the world a better place and the Subaru Love Promise is our vision of respecting all people. This is our commitment to show love and respect to our customers and to work to make a positive impact in the world.

How is New Motors Subaru dedicated locally to the Love Promise?

Our Love Promise can be seen in various partnerships with local charities and non-profits. We're grateful for the opportunity, not only to be a part of our community, but to serve it as well.

The Humane Society,

Edison Elementary

Make-A-Wish Foundation, Meals on Wheels

Autism Society

Did New Motors Subaru go above and beyond, provide exceptional service, or support causes that are important to you? We'd love to hear about it.

Love Promise Stories from New Motors Subaru

Subaru and New Motors Subaru believe in making a positive impact on the communities in which we live and work. We uphold that belief through our Love Promise Community Commitment. Every month, we select inspiring stories from customers and partners from around our area who strive to support our collective commitment and feature them here

Purchasing a new vehicle - Cheyanne K

I was definitely overdue for a new vehicle I also work extremely long hours with a lot of extra overtime because we've been so understaffed lately and the cherry on top has to be the fact that I recently had to move because my landlord decided to sell the apartment I was living in so to say the least my life has been pretty crazy. With that said I have very little time on my hands so when I went into Subaru I was worried that it might take a couple days to purchase a new vehicle coming from previous experiences. To my surprise I was in and out and only a handful of hours. Frank Scutella was friendly and helpful, he answered any and all of my questions. Overall I am really satisfied with the experience. 10/10 I would recommend!

Purchasing a new vehicle

My New Motors Experience - Michael S

Oddly enough my New Motors experience actually started in 2016 at Champion Ford. That is where I purchased my first Outback. Although I bought it from Champion, I took the car to New Motors for all of its service needs even though I had nothing but good experiences with Champion Ford, I felt that my Subaru should be serviced at a Subaru dealer. But I didn't expect to get an even higher level of exceptional service. Not to mention I found that my Subaru Outback was quite literally the best vehicle I ever owned. A couple of years later my son needed to purchase his first car and we headed directly back to New Motors where he leased a 2018 Impreza. Fast forward to 2022 where I met Frank, a fairly new member of the Subaru sales team. I recall Frank even mentioned that he had only started selling cars about a year prior and then he stated that he really liked where he worked. Frank didn't sell me a car. Instead he helped me find the car that I wanted which was another Subaru Outback and that very afternoon I drove away in a 2021 Outback Premium. The entire team at New Motors has always provided excellent service for myself and my family and I highly recommend New Motors for anyone seeking a vehicle. The staff are all very good at what they do, not to mention always positive and work with you to ensure each experience is equal or better than the previous. So to Frank, Michelle and Ryan, thank you for providing yet another customer centric buying experience.

My New Motors Experience

New Motors Supports Veterans! - Wendy W

*Meals on Wheels Veterans Meal Program* "We are so grateful to New Motors for this incredible donation to our Veterans Meal Program. Thank you on behalf of our clients, staff and volunteers at Meals on Wheels Erie.” The Veterans Meal Program serves 15 home-bound Veterans who are over the age of 60 and are struggling with meal preparation and nutrition. These individuals receive meals 5 days per week and 2 meals per day at no charge. This program is entirely supported by grants, fundraising, private donors and corporate donations. “Donations enable us to continue our Mission and make a difference in the lives of many living in our community. Meals on Wheels Erie provides daily nutritious meals, nourishing companionship and critical safety checks to homebound seniors over age 60 and persons with disabilities under 60 in Erie County. They also offer an excellent grocery shopping and delivery service. The purpose of Meals on Wheels Erie is to enable participants to maintain the highest level of independence possible, but at the same time combat the feelings of isolation and depression.With all their deliveries, they bring to their clients more than a meal or a bag of groceries. It is Meals on Wheels Erie’s 175 caring volunteers who make all the difference. Sometimes the knock on the door and interaction is the only human contact they have that day. Sometimes the volunteer is the first on the scene of an emergency. They really are angels and heroes. Meals on Wheels delivers nearly 5,000 total meals a month to 180 clients. The organization completed over 1,000 grocery shopping and delivery trips last year.• Some clients are impeded by a disability and some individuals are temporarily disabled due to an accident, surgery or illness. • Some clients are under 60 with a permanent disability, living alone and without regular help.• Some clients are in our Veteran Meal Program which provides no cost meals to our community’s military heroes.• Some clients, of any age, love to cook still, but cannot get to the grocery store or cannot manage all it takes to get groceries from the store to their kitchen. Meals on Wheels Erie delivers in the City of Erie, Millcreek, Wesleyville, Harborcreek, North East, Fairview, Girard, Lake City, Waterford and Edinboro.The Grocery Shopping and Delivery Program is county-wide.

New Motors Supports Veterans!

Edison Elementary Adopt-A-Classroom - Liz N

My sincerest gratitude accompanies these photos. Because of this generous donation, my class is able to be organized with colored bins for each subject and they are able to work quietly without disturbing each other using the headphones. Also, our art center will soon be complete with a large drying rack to place our paintings on. In addition to those items, we were gifted a large whiteboard to project our work for the class to see and work together on. My children and I are beyond grateful for the opportunity to shop for things we need that will enhance our learning and creativity! Thank you so very much for helping my children grown! Thank you again for your support of our Edison students and teachers!

Edison Elementary Adopt-A-Classroom

Excellent Service - Shelby A

We were early on a drive from western New York to Michigan when our Subaru Forester stopped holding its usual traction and steering control on slippery roads. We are no strangers to winter driving and something was definitely wrong and unsafe. Our group was more emotional than usual when we pulled into New Motors Subaru without an appointment hoping to be squeezed into the service department schedule, because our trip was time sensitive trying to get to a family funeral the next morning and now there were concerns that car trouble could jeopardize getting there. The staff at the New Motors department were friendly, kind, compassionate, reassuring, and eager to help. Even though most of the service department was on lunch break as we arrived and we were anticipating waiting a few hrs, the car was assessed and serviced quickly by a technician that hadn’t left the building for lunch. The generosity was much appreciated to squeeze is in like that and so quickly. The service team were great at diagnosing what was going on, talking us through it and test driving the vehicle in multiple conditions after service to verify all was well and ready to go. I have used the Subaru dealership I purchased my vehicle from often, and never felt as respected or spoken to as kindly and made to feel welcome rather than on the defense. If it were closer to home I would be driving down to this location for all my service needs. Our heartfelt thanks to the entire team there, for their work for us and also for having a culture that is clearly the gold standard for how I wish all Subaru service centers felt

Excellent Service

Excellent service - Doreen O

I brought my Subaru up for an oil change and tire rotation at the Erie Pa location. As soon as I pulled in I was greeted by Josh who was very friendly. In no time my car was done. The service here was top notch. Josh has given me the best service I’d ever had at this dealership Doreen Overly

Excellent service

Subaru Blesses the Erie City Mission - Erin L

On December 6, 2021, Subaru of Erie, PA blessed the Erie City Mission with 4 boxes full of blankets and socks for our guests. Winter is the hardest time for many of our guests who call the street their home. This generous donation will be distributed to the 56 men who reside in our emergency shelter, to the hundreds of guests we serve through our free public lunch and offered to the warming shelters around Erie. Thank you Subaru for, "sharing the love!" The Erie City Mission has been a leader in the field of rescue and recovery, for over 110 years; and exists to meet the physical, emotional and spiritual needs of men, women, youth and families in the city of Erie. The Mission of the Erie City Mission is to "Restore Hope and Transform Lives." The Mission seeks to cultivate a community of new life, break the cycle of hopelessness and ultimately build the Kingdom of God. To effectively meet both the immediate and long-term challenges of those we serve, the Erie City Mission has five core programs that focus on both intervention and prevention needs. Our intervention programs include an emergency men's shelter, long-term addictions recovery for men and women and hunger relief through free meals. Our prevention program, Urban University, offers educational, leadership and career exploratory opportunities to inner-city youth. The Mission serves over 350 men, women and youth on a daily basis.

Erie City Mission
Subaru Blesses the Erie City Mission

From Prisoner to Part of a Family - Emily M

Another morning comes. At least you think it's morning, but aren't certain because you still see darkness. There's barely room to move around and nothing comfortable to sleep on. All of the clean food and water is gone, and the only thing that remains in the bowls is filth. The filth? Oh yah - imagine having to sleep on it too. Your only comfort is a sideways glance to reassure you that your friend is still there with you, held in the same captivity. This is what day to day life was like for Coco, her crate-mate Stella, and 45 other animals rescued from a hoarding house on May 27, 2021. We don't know how long these pets were living in the conditions they were discovered in, but our focus, from that moment on was catering to their health and well-being. 30 dogs and 17 cats were removed from unimaginable, unsanitary living conditions, received immediate medical care, all the clean food and water they could want, and were given spacious, clean housing, with fluffy beds, and soft blankets. After one day in the shelter, it was moving to walk through and see these animals who were terrified transform into relaxed, happy pets. The looks of hope and despair were replaced with joy, contentment, and happiness. While most of the 47 pets from this case have found their forever homes, our "underdogs", Coco and Stella are still searching for their special family. This bonded pair, both chihuahuas, have a very special story. Coco has a deformity in her back legs that inhibits the movement and function of her legs. When Coco first came to EHS, she had extreme fluxion in her hind tendons and muscles, meaning she didn't have much range of motion or muscle strength. Stella, who was very timid, was clearly deaf, and we believe may have some visual impairment. From the moment we met them, we knew that these two very much depended on each other for comfort, confidence, and companionship. Coco was evaluated by a rehabilitation specialist who determined that Coco's condition was partially caused by her confinement, which is a felony charge of animal cruelty. She recommended daily stretches and exercises to help Coco work on her extension and build muscle in her back legs. Coco was also fitted for a custom wheelchair to help her move around more freely. Coco and Stella entered a foster home where they have been receiving the best care and unconditional love while they wait to find their perfect home. Stella has slowly opened up and developed her own personality. Coco has taken on the role of "boss lady" and makes sure all the other dogs stay in line. Their foster family has grown to love them and are committed to caring for them until they are adopted. Their dedicated efforts with Coco's physical therapy have helped Coco make huge strides in her mobility and she has regained much of the use of her back legs. Cases such as this can put quite the financial strain on the resources of a nonprofit animal shelter, like the Erie Humane Society. Along with community assistance and donations, programs like the Subaru Love Promise are essential to providing critical support for animals in need. Our mission to Rescue, Rehabilitate, and Rehome would not be possible without the generous support of our donors and partners. The Erie Humane Society is grateful to New Motors Subaru for their commitment to supporting homeless and needy animals of our community, and for helping to give pets, like Coco and Stella, renewed hope that their future is bright.

From Prisoner to Part of a Family

New Motors Subaru Fulfills Puppy Wish for Carlos - Allen Y

Once again, New Motors Subaru has shared their love with Make-A-Wish and one very special boy, who needed the strength that comes from a wish to get out of the hospital! There’s nothing as heartwarming as the old story of a kid with their dog. Like many children, seven-year-old Carlos watched animal films, saw little boys his age toss a ball in the air while a rambunctious puppy bounced around. He wanted that experience, but more importantly, he wanted a furry best friend. While he spent many nights in a hospital bed receiving chemo treatments and check-ups, Carlos dreamed of having his very own French Bulldog puppy. He was so excited when he qualified for a wish with Make-A-Wish; finally, his dream would come true! In late June, Carlos met his new puppy, a tiny, black and brindle Frenchie puppy he named Mack. While he was hospitalized with an infection when the puppy was first delivered to his mom, seeing photos and videos of his new friend was the only encouragement he needed to get better. Carlos is taking Mack for walks, giving him lots of treats, and snuggling up together at bedtime. Carlos now lives that animal film life and gets to spend many years playing and caring for his new best friend -- all thanks to Allen Yingling and the New Motors Subaru team. Thank you from all of us at Make-A-Wish, especially Carlos.

New Motors Subaru Fulfills Puppy Wish for Carlos

Second Harvest feels the "LOVE" - Michelle S

Through the Subaru Love Promise, Second Harvest Food Bank of Northwest Pennsylvania received a check for $29,000 in efforts to supporting our mission to provide food for those in need throughout our 11 counties. Amongst a global pandemic, Second Harvest has seen a 26% increase of individuals who are food insecure. Individuals are directed to neighborhood food pantries in addition to supplemental programs such as our produce express, which was converted to a drive-thru distribution in efforts to keep Second Harvest staff and our community safe during the pandemic. This funding has been able to provide 174,000 meals to our neighbors throughout northwest Pennsylvania. Second Harvest greatly appreciates our partnership and feels the “LOVE” from New Motor’s Subaru!

Second Harvest Food Bank of NW PA
Second Harvest feels the "LOVE"